What are Gorilla Mill’s office hours?
Customer service is available Monday through Friday from 8:00am – 4:30pm CST.
Where is Gorilla Mill located?
We are located at our Northeastern plant just outside of Milwaukee, Wisconsin.
Our main address is:
W226N735 Eastmound Drive
Waukesha, WI USA
How can I purchase Gorilla Mill products as an end user?
End users are able to purchase from any of our distributors. If you need help finding a distributor in your area, please check out our distributor page. You can also call our main office at 262-549-5940 or toll free at 866-888-9600.
How can I become set up as a Gorilla Mill distributor?
If you are interested in becoming a distributor, please e-mail your request along with company name and address to firstname.lastname@example.org.
Does Gorilla Mill have an online storefront?
Distributors can now order through our website! Please call our main office at 262-549-5940 to ask how to get a log in!
Where are Gorilla Mill products manufactured?
Gorilla Mill® end mills and cutting tools and Gorilla Drills® are manufactured and sharpened at our North American plant outside of Milwaukee, Wisconsin.
Does Gorilla Mill ship internationally?
Currently we ship internationally and are always looking to expand.
How can I get technical assistance?
For technical assistance, please call your local sales representative for assistance or our main office at 262-549-5940 or toll free at 866-888-9600.
How do I get speeds and feeds?
For help calculating speeds and feeds please see our “Speeds and Feeds” calculator.
Do you offer reconditioning services?
How and where do I send a regrind purchase order?
You are able to send the parts to our building at W226N735 Eastmound Drive in Waukesha, WI 53186 using your packaging or you are able to request one of our Gorilla Crates. Please also put ATTN: REGRINDS somewhere on the package.
If you are a distributor buying for your end user please send emails to email@example.com
Where do I send a new purchase order?
If you are a distributor buying for your end user please send emails to firstname.lastname@example.org. End users looking to buy can find the closest distributor by going to our Distributor page.
What is shipping lead time?
We are able to get most orders out same day. Order cut-off time is 4:00pm Central Time. If you think you might miss the cut-off time and need something to go out same day, give us a call at 262-549-5940 and we will do our best to meet your needs.
Where do I send quote requests/special requests?
Please send all requests to email@example.com with specifications, prints and any quantity breaks.
How can I get catalogs from Gorilla Mill?
Please send a request for catalogs to firstname.lastname@example.org with the quantity you are looking for and shipping information.
What is Gorilla Mill’s return policy? How do I get an RMA?
Gorilla Mill's return policy is that the request must not exceed 90 days from purchase. If requesting an RMA please send an email to email@example.com with the PO number, part numbers, quantity, reason for return, and if the tools have been used or not.
How do I get a Guaranteed Test Order (GTO) from Gorilla Mill?
Distributors: Please contact your local sales representative or call 262-549-5940 for further assistance.
End User: Please contact a distributor with your request.